Informativa sui rimborsi

We have a 14-day return policy, in accordance with Sweden and EU regulations on distance purchases. This means you have 14 days to request a return from the day you received the item. Please note that the right of return does not include perishable goods and weighed goods, which many of our products are. 

To be eligible for a return, the item must be in the same condition as you received it, unused, with all tags still attached, and in its original packaging. You must also have the receipt or proof of purchase.

If you want to request a return, you can contact us at info@vaxtbutiken.eu

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without a return first being requested will not be accepted.

If you have any questions about returns, you can always contact us at info@vaxtbutiken.eu

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (for example special orders or personalized items), and personal care goods (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

14-day cooling-off period in the EU
If merchandise is delivered within the EU, you have, regardless of the above, the right to cancel or return your order within 14 days, for any reason. As above, the item must be in the same condition as you received it, unused, with all tags still attached, and in its unopened original packaging. You must also have the receipt or proof of purchase. Please note that perishable goods are not covered by this right.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at vaxtbutikensverige@gmail.com.