Terms of service

TERMS OF SERVICE

Last updated: 13 August 2026

1. About these terms

These terms of service apply when you visit or shop at Växtbutiken. By placing an order you accept the terms. Please read them before you shop.

The terms should be read together with our privacy policy, shipping policy and refund policy, which you will find at the bottom of every page.

2. Contact

You can reach us at info@vaxtbutiken.eu. We normally reply within one working day.

3. Age requirement

You must be at least 18 years old to shop with us. Certain products carry an explicit age limit stated on the product page. If you order on behalf of someone else, you are responsible for ensuring that they also meet the requirements.

4. Our products

We sell dried plant material, botanical collector's items and accessories.

With the exception of products expressly marketed as food, nothing in our range is intended as food, a food supplement or a medicinal product. The products are not intended for human consumption and must not be used to treat, alleviate or prevent disease. Nothing on our website constitutes medical advice.

Product images are illustrative. Natural materials vary in colour, shape and texture between harvests, and a product may therefore differ slightly from the image without being defective.

We reserve the right to change our range at any time, to discontinue a product, or to limit the quantity that may be purchased.

5. Orders and contract

When you place an order you make an offer. A contract is formed only once we have confirmed the order by email.

We are entitled to decline an order. This may happen, for example, if an item is out of stock, if the price was obviously incorrect, if we cannot deliver to your address, or if delivery would breach the law in the destination country. If we decline an order we will notify you and refund any payment made.

6. Prices and payment

Prices are stated including VAT. Shipping costs are added and shown at checkout before you complete your purchase.

If a price was obviously incorrect and you ought to have realised this, we are not bound by that price.

Payment is made using the methods shown at checkout. Payments are handled by our payment service providers, who have their own terms for their services.

Promotions and discounts may have their own conditions. In the event of conflict, the promotional conditions take precedence over these terms.

7. Shipping and delivery

Delivery times, carriers and shipping costs are set out in our shipping policy and at checkout.

Stated delivery times are estimates. We are not liable for delays caused by the carrier, customs clearance or other circumstances beyond our control.

Risk in the goods passes to you when the goods are handed over to you. If you are a consumer, risk passes only when you or your representative have actually received the goods.

8. Right of withdrawal

As a consumer you have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act (2005:59). The withdrawal period runs from the day you received the goods.

The right of withdrawal does not apply to goods liable to deteriorate or expire rapidly, or to goods made or measured out to your specification. Several of our products are weighed out per order and are therefore not covered by the right of withdrawal. Our refund policy sets out which products this concerns.

If you exercise the right of withdrawal you bear the cost of return shipping unless otherwise agreed. Full instructions are set out in the refund policy.

9. Complaints

If goods are defective you have, as a consumer, the right to complain under the Swedish Consumer Sales Act (2022:260). A complaint must be made within a reasonable time after you discovered the defect; within two months always counts as reasonable.

Please check your delivery when you receive it. If anything is damaged or incorrect, contact us at info@vaxtbutiken.eu with your order number and photographs.

10. Your responsibility for the law in your country

Legislation on plant material and botanical products differs considerably between countries, and it changes. We actively restrict which products can be ordered to which countries based on what we know, but we cannot guarantee that a product is permitted where you are.

You are responsible for checking what applies in your country before ordering, and for ensuring that an order does not breach local law. We do not replace goods seized by customs or other authorities in the destination country.

11. Intellectual property

All content on the website – texts, images, graphics, product descriptions, articles and design – belongs to Växtbutiken or our licensors and is protected by Swedish and international copyright.

You may use the content for personal, non-commercial purposes. You may not copy, distribute, adapt or publish it without our written consent. The name Växtbutiken and our logo may not be used without our permission.

12. Content you submit

If you submit reviews, comments or other contributions, you are responsible for ensuring that the content is your own, that it does not infringe anyone else's rights, and that it is not unlawful, offensive or misleading.

You grant us the right to use, display and distribute such content in our marketing and on our website. We have the right but not the obligation to remove content that breaches these terms.

13. Prohibited use

You may not use the website for unlawful purposes, to circumvent security features, to collect information about other users, to distribute malicious code or to send unsolicited advertising.

We are entitled to suspend a user who breaches the terms.

14. Links to other websites

Our website may contain links to other websites. We are not responsible for their content, nor for what you buy or do there. Read their terms before using them.

15. Limitation of liability

We are liable for defects in the goods under the Consumer Sales Act and for damage we have caused through negligence.

To the extent permitted by law, we are not liable for indirect losses such as lost profit, lost data or consequential damage. Nothing in these terms limits your statutory consumer protection or our liability for intent, gross negligence or personal injury.

16. Force majeure

We are not liable for delay or failure to deliver caused by circumstances beyond our control, such as industrial action, decisions by public authorities, disruption to transport, natural events or similar.

17. Personal data

How we process your personal data is described in our privacy policy.

18. Changes to the terms

We may amend these terms. The version in force when you placed your order is the one that applies to that purchase. Changes are published on this page with a new date.

19. If a provision is invalid

Should any part of the terms prove invalid, this does not affect the remaining parts, which continue to apply.

20. Assignment

You may not assign your rights or obligations under these terms without our written consent. We are entitled to assign our rights and obligations, for example on a transfer of the business.

21. Disputes and governing law

Swedish law applies to these terms.

If you are a consumer resident in the EU, you always have the protection afforded by the mandatory consumer legislation of your home country, and you may bring proceedings before the courts of your home country.

In the event of a dispute we will first try to resolve it directly with you. If we cannot agree, consumers in Sweden may refer the matter to the National Board for Consumer Disputes (Allmänna reklamationsnämnden), Box 174, 101 23 Stockholm, arn.se. We follow ARN's recommendations. If you live in another EU country you may turn to the equivalent body or to the European Consumer Centre.

22. Contact

Questions about these terms: info@vaxtbutiken.eu